Q.21: Why is my file being denied?
Your file may be denied for one or more of the following reasons:
- The file type is not supported.
- The file size is too large.
- The name of your file is invalid.
Here are some things to check before you post the file again:
- Please visit our File Types List to view our supported file types.
- Our FTP servers also check to see if the file being uploaded has the correct file extension. If you have a .bmp image and simply change the file extension to that of .gif or .jpg, our servers are setup to deny it. To convert a .bmp image to a .gif or .jpg image, you'll need to use an image-editing program. An evaluation copy of Paint Shop Pro is available at: www.jasc.com
We suggest that you try to keep your file sizes under 2MB per file. This will also decrease the time it takes for your visitors to view your files.
Related Questions:
Q.19: Which file types are supported in Windows Hosting?
Q.20: Do you support streaming video?
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However, if you think that you have a query that would not been tackled here, you can ask our Customer Support
For any feature requests,
please mail to:
featurerequest@rediffmailpro.com
(Please note: For support issues, kindly use the customer support link above. Support issues mailed to this ID may not be responded in a timely manner.)
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