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Q.17: Is there a guarantee that my data wont be lost OR is there a backup process of the data?
Rediff provides you with back-up tools for your website files and data. This is the best method for you to keep a backup and roll it back whenever needed.
Please see backup options.

Rediff also backs-up all websites on a periodical basis that can be used to roll-back incase you have lost your data.

Related Questions:
Q.16: What are the back-up options provided?
Q.18: If the duration of my package expires will i get the data stored for the domain, which i booked?
However, if you think that you have a query that would not been tackled here, you can ask our Customer Support

For any feature requests,
please mail to:
featurerequest@rediffmailpro.com
(Please note: For support issues, kindly use the customer support link above. Support issues mailed to this ID may not be responded in a timely manner.)