Top 8 things to choosing your Business Email service

ESP

Email is the backbone of any business and managing it well has become mission critical for the company. Gone are the days when SMEs fret over their changing email needs and availability of the email solutions that just fit your growing organisational needs. Large organisations no longer considered that on-premise hosted email solutions is the only option for confidentiality, control and better management of mails, and they do realize that it is just a  ‘white elephant solution’. Today with the right cloud based email solutions, businesses Small, Medium or Large  can focus more on their core business than spend time on their email solutions.

Here are the top 8 things that SMEs and large corporate must consider before choosing a business solution:

  • 1. Cloud based email solution provider Cloud based email services have become increasingly popular over the past few years and we have come across several entities using them successfully for their business. The advantages provided by having hosted email solutions stand to benefit small-medium enterprises the most. There are no hard decisions involved since the amount of investments is very minimal and absolutely no hassle of deploying resources to manage these services. The costing model is also simple and straight forward which would help businesses manage their cash flow better and focus on their core activity. To conclude, Cloud based Email stands a good bet for small to medium enterprises to adopt with little risk.
  • 2. High availability Ask any business leader what he feels is an acceptable amount of email downtime, and he will most likely respond with, “None!” But if you share with him the additional investment required to further ensure that high bar of email availability, he’ll likely revise that answer. Certain industries like financial services, where downtime translates very clearly into lost profits, are typically more likely to prioritize uptime. In addition, uptime can’t be measured by the availability of the email server alone. Email is as good as down if the antivirus filtering hangs and prevents delivery or a mobile email service fails and employees don’t get emails on their smartphones.
  • 3. Assess your mail box requirements Get an idea of the total number of mailbox needed currently and in near future. Also consider the email storage requirements. Mailbox sizes have been steadily increasing over the years, with 36% falling between 500 MB and 999 MB but still not at the rate employees would like — nearly 80% of companies regularly receive complaints that their employees’ mailbox sizes are too small. Cloud-based providers typically offer much larger storage quotas at a much more attractive price than organizations can do for themselves.
    For a SMEs 2 GB (That is about 100,000 emails of average email size 50KB) would be good to start with but for medium size organisations 5 GB would be a better option. For larger enterprises 25 GB recommended as it completely shields from storage growth requirements.
  • 4. Multiple the point of access Look for a business email solution that allows multiple points of access. With Internet access on multiple devices becoming a norm, it is imperative that your mail is accessible from any device. This keeps your employees, be it in the office or out in the field always in touch with their office emails 24×7.
    Web-mail client: Use this from anywhere as long as you have a browser. Web clients for email access have evolved significantly and incorporate much more than basic features. Mobile: For popular platforms such as Android, Windows, iOS and Blackberry, via applications that is usually free to download. Desktop clients: Access your business email using desktop installed clients like Outlook and Thunderbird or on mobile devices such as Blackberry and tablets like the Apple iPad. Features enabling such a access are POP (Post Office Protocol), SMTP (Simple Mail Transfer Protocol) and IMAP (Internet Message Access Protocol) on a secured connection via SSL encryption. Also look for device synchronization. You take an action on one device and it is synchronized across all for e.g. you add a calendar event on PC, you can also see it and even edit it on mobile. Also resume from where you left on another device.
  • 5. Powerful admin controls For SMEs an easy to use control panel that allows managing the email service of your company is needed – Adding email IDs of new employees; deleting the IDs of the ones who have left. When an employee leaves the company, you can withdraw the email id assigned to him so that the emails remain with you. Also make sure you can remotely manage the security of your company data by restricting access and controlling the incoming & outgoing mails. For larger corporate, you may need your email administrators to set password policy, send newsletters to employees, assign privileges, create user groups and use many more such useful tools to manage the service efficiently. Also as an administrator of your office mail you need a continuous report of how your employees are using the email service. This will help you to control the usage and costs.
  • 6. Security Since security is an inherent requirement of any business email, we provide a secure login to the mail service using ‘https’, where ‘s’ stands for secured. This ensures that no unauthorized entity can intercept your information without your consent. Look for the email solution provider’s guarantee on virus protection against unwanted spam and malicious viruses.
  • 7. Archiving Storing a copy of emails from important email accounts into an archival mailbox prevents data loss is important for Large enterprises. Providing archiving often incurs added cost in providing email for each employee. Not all employees carry the same archiving requirements, but some companies tend to think of archiving as an all-or-nothing decision for their workforce.
  • 8. Support options Make sure your business email provider allows multiple support options via email and customer support & technical experts helpline including advanced support with escalation matrix and SLA.

Rediffmail Enterprise is an Award winning cloud based email solution provider for Small, Medium and Large size customers that delivers high availability, high security and responsive customer support.

Secure, Cloud based Enterprise Email Solution for Businesses and Professionals from the popular Rediffmail service

The POP3 IMAP dilemma

rediffmail imap pop3 dilemma

Postal Service for sending and receiving mails

Until a decade and a half ago, the post office, the letter box and the postman were an integral part of our communication needs. One would eagerly wait for the sight of a postman carrying your letters in his tiny sack. In today’s world, email has taken over the good old postal mail.

Ever wondered how the postal service would manage picking and delivering your letters? Well in a nutshell, they followed a protocol –

  1. Postal vans would collect all types of mails from post boxes and deliver them to certain delivery offices.
  2. The offices used to sort mails according to their destination addresses or pin codes and ship them to the respective destination post office.
  3. At the destination, the mails would be sorted based on local addresses and delivered to the right person.

Digital Age of Email

While email has digitized the entire message exchange process, the concept of protocols for exchanging and delivering messages still exists. At the centre of the email ecosystem is the SMTP protocol, which is uses to send your email messages from your phones/computers to your email server.

SMTP is also used by the email server to send your message to the mailbox of your recipient’s email server. From there, the recipient’s email client can fetch your email message using either the Internet Message Access Protocol (IMAP) or Post Office Protocol (POP) and put it in their inbox, where they can read it.

Much like the postal department worked behind the scenes and used its own protocols to deliver mails, email protocols such as SMTP, IMAP and POP3 work hard behind the scene and transport mails from desk to desk.

Email configuartion

Most email clients can be configured to fetch mails using either POP3 or IMAP. The configuration is a series of steps which involves keying in your email servers address, port number and your account’s user name and password. The POP3 and IMAP setting for Rediffmail Enterprise are as follows:

Protocol

Server

Port

POP3

pop.rediffmailpro.com

995

IMAP

imap.rediffmailpro.com

993

 

If you have the choice of either POP3 or IMAP, which one should you go for? In order to make a choice, let us look at what each one of them really does.

POP3

POP3 works by establishing a connection between the email client (like Outlook, Thunderbird, Apple Mail, etc) and the POP3 mail server. It then downloads the email messages to the client device, and finally terminates the connection. Usually, the downloaded emails are deleted from the email server.

POP3 can also be configured to keep a copy on the email server. If the user chooses to delete downloaded messages, then the only copy of the emails are on the user’s device. This can be risky if the user’s device malfunctions or is unavailable when needed. Hence many organisations now prefer Web Mail over Desktop Mail.

Since emails are stored locally after they have been downloaded from the server, they can be viewed and edited offline, without requiring a permanent internet connection.

IMAP

IMAP also establishes a connection between the email server and client, but unlike POP3, it maintains this connection throughout the user’s session, not just when emails are downloaded.

With IMAP, all messages stay saved on the server after being downloaded by the email client, until the user decides to manually delete them. All changes done to the messages on a particular device like change of state from unread to read, copying/moving email messages to personal folders, flagging messages as important, etc are relayed back to the email server.

Any other device connecting to the email server to download messages also gets the email’s last changed state. This means that multiple devices can connect to the same IMAP mailbox, and all have the same access to the same email messages on the server. Like POP3, emails downloaded using IMAP on the user’s device can be viewed and edited offline. Any change in state of the email while offline is relayed to the server when the email client next connects to the email server.

It’s worth noting that IMAP does not always store the entire email locally by default.

Some clients will keep a few weeks’ worth of email to be accessed offline, but these may be stripped of any images and attachments.

With IMAP, there is the risk of being stuck without a connection and no way to access previously downloaded emails.

POP3 makes sense for individuals who access their email from a single machine, whereas IMAP is for those who use multiple devices to access email and desire to have a consistent view of the mailbox across all devices. POP3 is the simpler of the two protocols, and because POP3 routinely deletes mail from the server, it’s generally less of a burden on server resources. Users who are conscious about their mailbox size should choose POP3 over IMAP.

However with storage costs coming down, connectivity ever improving and the benefits of cloud computing, users can choose IMAP over POP3.

IMAP takes the cake with its capability to push new emails to the email clients. If a POP3 client has to automatically make all new mails available, it has to keep polling the email server at regular intervals. Frequent polling is an inefficient use of network and the device’s resources, increasing the cost to the user.  Also, with polling, new mail notifications are only as frequent at the polling frequency, and not ‘immediate’. Overall, polling is a poor solution for a user needing immediate notification of new emails.

IMAP : IDLE Command

The IMAP protocol supports a command called IDLE.  An IMAP server provides two things in response to a client’s IDLE command:

  1. An answer to the request.
  2. Information on any new messages.

This means that where an email client is actively doing things with an IMAP server, it will be notified immediately about new emails. The email client can then get summary information on the message to present to the user, and can automatically download the email message when appropriate.

The basic network use of the IDLE command is very small, and so it makes very efficient use of bandwidth.

Secure, Cloud based Enterprise Email Solution for Businesses and Professionals from the popular Rediffmail service

Why Cloud Based Email Solution?

Cloud Based Email

Getting a Cloud Based Hosted Email Solution for your Business has it’s own advantages –

Enterprise Email Solution provider Experts

Reputed cloud based service providers are those who have been managing email services of large and small corporates since Y2K. Their email platform is built by reputed players from scratch thus they have complete know how of entire email architecture. They are part of many government and technical committees which defines policies regarding email transmission in India.

Robust infrastructure

Hosted Email Service is built with the goal of providing reliable email and messaging services, an appropriate capacity, and redundant components, all hosted within a secure data centre. robust and redundant network infrastructure helps cloud based email provider to deliver mails with minimum latency and ensure up time up to 99.9%.

SPAM control

Messaging anti abuse working group (MAAWG) is an international organization responsible for addressing messaging abuse holistically by knowledge sharing, industry collaboration and public policy. Large players are representative of MAAWG from India and have contributed to address issues relating to SPAM originating from India.

Their multi-layered SPAM filtering mechanisms helps us to filter out up to 99.9% of SPAM messages and known viruses trying to reach user’s inbox.

Enterprise grade admin control

As an administrator of emails on your domain, you can take complete control of email transactions on your domain by defining domain or user level policies and restrictions. The features such as bulk user management, password security policies, mailing to list with controls, branding, global address book sync on outlook 2007 and 2010, etc. are not available with most of the hosted email service providers. You don’t need to certify but does help!

Mail on mobile
With cloud based mobile application which works on most phones, you are able to read your mails, view attachments, respond by replying and forwarding mail. Your actions on the mobile, like replying to a mail, will also be reflected on your PC. Moreover using this application you can get new mail notification on your mobile. On Android phones, you can access your mails even if you are not connected to internet. Using an cell provider for relaying office mails only add another layer of complexity

Customer support
Team of expert customer support executives email and phone based support to their customers. Predefined SLAs with escalation matrix helps the speedy resolution of customer queries. It’s possible to get users to lodge call with cloud based service provider rather than internal helpdesk whose core competency may be limited

And have time limitation in an online world where mails need to work 24*7*365.

Spend s/cost/RoI/licensing/compliance/Capex vs. Opex Cost

Typical cost components of on premise email services in office environment:

  • Cost of Hardware
  • Cost of operating system
  • Cost of storage
  • Cost of power
  • Cost of being compliant
  • Cost of operations manpower
  • Cost of security (antivirus/antispam/ security)
  • Cost of having mail delivered on mobile devices
  • Cost of licensed client software
  • Cost of helpdesk to operate email

In a Cloud based scenario one has to spend only subscription cost which is hundreds of rupees as compared to spending in lakhs (INR).

Only cost could be client software outlook which is normally built in TCO of PC when bought.

Do not get bandied, the way ahead on the road to be taken, is the cloud way. IT dept needs to align with line of business for a fee with a cloud service provider, as there is no such thing as free lunch.

Cloud Based Email Hosting – What & Why?

Are you still using a non-web based desktop email client like Mozilla Thunderbird, MS Outlook for your business? If yes, then you are definitely missing out on something big that can actually help increase efficiency within your corporate.

And that something big is “Cloud Computing”.

From Wikipedia:

Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). The name comes from the common use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams.

How will cloud computing help my business/company/corporate?

Say for example, your corporate or a small medium business has more than 50 to 100 employees.

Now it is highly time consuming to install & configure a desktop email client for each employee in order to set up their email.

Technology

With advancing technology & business requirements it is natural for employees to have different devices such as laptops, tablets, smartphones & traditional desktops. Each of these have a different operating system such as iOS, Android, Windows, Linux etc. You can easily communicate with your employees while they are out at a meeting with a client or say when they are working from home, with a cloud based email service.

Data security

Data security is now becoming an important factor for big corporates as well as small medium businesses. Data theft through email is on rise as any sensitive data can be emailed instantly to desired email address and can be accessed from anywhere in the world. Individual’s identity theft via suspicious e-mail or phishing is one such similar attempt made by fraudulent.

Sending & receiving emails from a personal email id poses a risk of data theft as sending data out via a free email service such as Gmail is difficult to monitor. Hence, personal email accounts are beyond the control and scope of corporate investigations. It becomes essential to choose a secure cloud based email hosting which provide all features like spam protection, security, administrative privileges to manage and control the user accounts across your company.

Rediffmail Pro offers all the above features & is definitely the email hosting service to choose to take advantages of cloud computing technology.

How Successful Business Entrepreneurs Structure their Lives around Calendar

The morning rush

It’s 7 am on Monday morning and you energetically make your way through the rush hour traffic to start the day with an important conference call; when you reach office you realize there is an unscheduled external visitor waiting for you plus you see your strategic team members needing a quick consultation … post successfully juggling all three now you receive a call from your investor for a meeting at their office, and when you are about to leave your senior accountant walks in with an important banker for a quick coffee…

Is juggling meetings and multi-tasking regular for you or does this seem exaggerated?

Smart entrepreneurs opt for tools that help them quickly re-organize their days and plan in a way that will give them space to focus on things that matter to their business the most.

For such entrepreneurs, a digital calendar linked with email is a must for their business.

A quick peek on how, you the smart entrepreneurs can use the calendar to monetize your time:

  • Single view to review how busy is your day; easy access to add more to your busy week or month so you can juggle your dynamic work schedule.
  • Receive meeting requests that you can accept, decline or mark as tentative.
  • Easily set up meeting for a comfortable time. Invite the people required, without having to remember their email addresses.
  • Get to know when the invitees act on the meeting request and accordingly reschedule if required.
  • Your calendar always comes handy on your mobile and it is synced all the time. Use it even if you are not connected to Internet.
  • Get reminded about the meeting before time on the device you use.
  • All this can be done by some one else on your behalf, say your secretary.

Rediffmail Pro brings you its Calendar carved for entrepreneurs to meet their business needs on both PC and Mobile; it is integrated with your email service so that your schedule and business communication can go hand in hand.

Entrepreneurs, who believe efficiency is an asset, will surely find value in being organized.

Calendar is used to organize & plan day-to-day working, manage events; and get reminders across devices.

Day or week or monthly views integrated with your email.

At the end of the day, there is nothing comparable to the satisfaction of a fruitful day, reading the book you were looking forward to while you sip your coffee.